Kraus Tables & Chairs — Privacy Policy

Kraus Tables & Chairs (“Kraus,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard personal information when you visit kraustables.com, submit a quote request, place an order, or interact with our services.

By using our website or providing your information, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information you voluntarily provide to us, including:

1.1 Contact Information

  • Name
  • Email address
  • Phone number
  • Delivery address
  • Event date and logistics

1.2 Order & Rental Information

  • Items requested
  • Quantities
  • Drop-off and pickup details
  • Special instructions

1.3 Payment Information

Payments are processed securely through Stripe.
We do not store credit card numbers or banking information on our servers.

1.4 Automatically Collected Information

When you visit our website, our systems may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages viewed

This is used for basic analytics and site security.

2. How We Use Your Information

We use personal information solely to operate and improve our services, including:

  • Responding to quote requests
  • Preparing rental orders and invoices
  • Scheduling delivery and pickup
  • Sending email confirmations and updates
  • Processing payments through Stripe
  • Internal notifications to our staff when a new order is created
  • Customer support and communication
  • Fraud prevention and security

We only use your information for business purposes directly related to your rental.

3. SMS and Email Communications

3.1 Customer Communications

We may contact you by email or phone (voice call) to:

  • Confirm your quote or order
  • Request additional delivery details
  • Send appointment confirmations or updates
  • Provide receipts or invoices
  • Communicate about changes or issues affecting your rental

Customers may opt out of marketing or promotional emails at any time by clicking the “unsubscribe” link found in any marketing email.
Transactional emails (such as receipts, confirmations, and order details) may still be sent as needed to fulfill your order.

We do not send marketing text messages to customers.

3.2 Internal SMS Notifications

Kraus Tables & Chairs uses SMS messaging only for internal operational purposes.
Our system sends certain SMS messages internally only to the business owner to notify them when a customer submits a quote request, rental order, or related form on our website.

Customers do not receive SMS messages from our automated system under any circumstances.

Internal SMS messages may include notifications such as:

  • “New order received”
  • “New quote request submitted”
  • “Order requires review”

These messages are sent solely to the business owner’s phone number, which is manually added and controlled internally. This enables us to respond quickly to customer requests while ensuring no customer or external user receives SMS communications.

Twilio provides opt-out keywords such as STOP, HELP, and UNSUBSCRIBE as part of its system-level compliance for the receiving phone number. These keyword controls apply only to the internal operational messages sent to the business owner’s device.
Customers are not subscribed to any SMS list and cannot receive automated text messages.

3.3 No Customer SMS Program

Kraus Tables & Chairs does not operate any SMS marketing program or customer SMS subscription service.
We do not collect customer opt-ins for SMS messaging, and customers are never sent SMS alerts, reminders, promotions, or updates.

All customer-facing communication occurs through:

  • Email
  • Phone calls (as needed)

and never through SMS.

4. Legal Basis for Processing

We process personal data under the following legal grounds:

  • Performance of a contract: preparing and fulfilling your rental order
  • Legitimate business interests: customer support, internal operations
  • Consent: when you voluntarily submit information through our website

5. How We Share Information

We do not sell or rent your personal information.

We may share data only with trusted third-party service providers who help us operate our business, including:

  • Stripe (payment processing)
  • Netlify (form processing and serverless functions)
  • Twilio (internal SMS notifications)
  • Resend (email delivery)
  • Squarespace (site hosting, if applicable)

These providers may only use your information to perform services on our behalf.

We may also disclose information if required by law or to protect our rights.

6. Data Security

We take reasonable technical and organizational measures to protect your information, including:

  • SSL encryption
  • Secure servers
  • Limited internal access
  • Vendor compliance with industry standards (such as PCI-DSS for Stripe)

However, no method of transmission is 100% secure.

7. Data Retention

We retain customer and order information for as long as needed to:

  • Fulfill your order
  • Maintain accurate business records
  • Comply with legal obligations

You may request deletion of your information at any time.

8. Your Rights

Depending on your location, you may have rights to:

  • Access the information we hold about you
  • Request corrections
  • Request deletion
  • Withdraw consent

To make a request, contact us at:

orders@kraustables.com

9. Cookies

We use basic cookies for:

  • Site functionality
  • Analytics (non-personal)
  • Security

You may disable cookies in your browser.

10. Links to Other Websites

Our website may contain links to third-party sites.
We are not responsible for the privacy practices of those sites.

11. Updates to This Policy

We may update this Privacy Policy occasionally.
Any changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

For questions about this Privacy Policy or your data, contact:

Kraus Tables & Chairs
info@kraustables.com
Brooklyn, NY